[Jan 22, 2022] GCP-GC-REP Test Engine files, GCP-GC-REP Dumps PDF [Q15-Q34]

[Jan 22, 2022] GCP-GC-REP Test Engine files, GCP-GC-REP Dumps PDF 

Latest Genesys GCP-GC-REP PDF and Dumps (2022) Free Exam Questions Answers

Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 2	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report
Topic 3	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 4	Queues Performance Summary Skills Performance View
Topic 5	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting
Topic 6	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 7	Managing Your Team Through Presence and Status Quality Administrator Dashboard
Topic 8	Agent Performance Views and Interaction Views Report Examples and History
Topic 9	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 10	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics

 

NEW QUESTION 15
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

• A. Queues Activity
• B. Skills Performance
• C. Interactions
• D. Agents

Answer: B

 

NEW QUESTION 16
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

• A. Away
• B. Busy
• C. Break
• D. Available

Answer: C

 

NEW QUESTION 17
Select the possible factors which increase the report runtime and failures. (Choose two.)

• A. Ask every team member to run and save a copy of the report.
• B. Run reports during peak hours.
• C. Adjust report parameters so that report includes fewer agents, queues, and interactions.
• D. Review and ensure the usage of scheduled reports.

Answer: B,D

 

NEW QUESTION 18
Which of the following are available report file formats for export? (Choose three.)

• A. .xlsx
• B. .txt
• C. .pdf
• D. .doc
• E. .xls
• F. .docx

Answer: C,D,E

 

NEW QUESTION 19
Which of the following reports are aggregated daily? (Choose two.)

• A. Agent Metrics Report
• B. Agent Quality Details Report
• C. Agent Login-Logout Details Report
• D. Agent Metrics Export Report

Answer: A,C

 

NEW QUESTION 20
How is Service Level calculated by default?

• A. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
• B. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• C. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• D. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

Answer: A

 

NEW QUESTION 21
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

• A. Focus on numerical results, which tend to encourage desirable results.
• B. Review interactions in which an agent's performance varies significantly from the average.
• C. Learn the reason for long or short interactions.
• D. Train the agent to reduce handle time.
• E. Identify opportunities for improvement.
• F. Coach the agent on positive behaviors such as better call control.

Answer: B,C,D,F

 

NEW QUESTION 22
How can we monitor the real-time statistics for all queues?

• A. Performance > My Queues Activity
• B. Performance > Queues Activity
• C. Performance > Queues Performance
• D. Performance > Queues

Answer: B

 

NEW QUESTION 23
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

• A. No
• B. Yes

Answer: B

 

NEW QUESTION 24
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.

• A. 14 days
• B. 90 days
• C. 7 days
• D. 30 days

Answer: A

 

NEW QUESTION 25
After Call Work for callback interactions is always .

• A. Zero
• B. One
• C. Two
• D. Based on the agent status

Answer: A

 

NEW QUESTION 26
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

• A. Service Level%
• B. Avg Handler
• C. Transfer
• D. ASA
• E. Avg Wait
• F. Offer
• G. Answer%
• H. Hold

Answer: A,D,E,F,G

 

NEW QUESTION 27
Which of the following statements are true? (Choose three.)

• A. Each report contains a pre-defined set of metrics.
• B. An agent-based report counts any interactions an agent worked with.
• C. An Abandon is an interaction that disconnects before an agent handles it.
• D. A queue report only counts interactions handled by an agent.
• E. Reports can be created and then configured.

Answer: A,C,E

 

NEW QUESTION 28
Select the available templates for adding widgets to a performance dashboard. (Choose four.)

• A. Text
• B. Grid
• C. Chart
• D. Metric
• E. Interaction
• F. Agent Status

Answer: B,C,D,F

 

NEW QUESTION 29
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Pass Your Genesys Certified Professional GCP-GC-REP Exam on Jan 22, 2022 with 35 Questions: https://www.prepawaypdf.com/Genesys/GCP-GC-REP-practice-exam-dumps.html