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NEW QUESTION # 40
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
- A. Content Item
- B. Record Producer
- C. Catalog Item Most Voted
- D. Order Guide
Answer: C
NEW QUESTION # 41
Which one of the following is NOT included in foundation data?
- A. Companies
- B. Assets
- C. Locations
- D. Groups
Answer: B
Explanation:
Explanation
Assets are considered configuration items, not foundation data.
NEW QUESTION # 42
A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?
- A. Create a Workflow on Opportunity.
- B. Use an Apex Trigger on Opportunity.
- C. Build a Process on Opportunity.
- D. Build a Flow on Opportunity.
Answer: B
NEW QUESTION # 43
Configuration items can be created via the change management process.
- A. True
- B. False
Answer: A
Explanation:
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process
NEW QUESTION # 44
An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?
- A. Add system.debug() statements to the code and use the Developer Console logs to trace the code.
- B. Set up debug logging for every Sales Rep, then monitor the logs for errors and exceptions.
- C. Run the Apex Test Classes for the Apex trigger to ensure the code still has sufficient code coverage.
- D. Turn off all Workflow Rules, then turn them on one at time to see which one causes the error.
Answer: A
NEW QUESTION # 45
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.
When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?
- A. Add an <apex:actionSupport> within the <apex:selectList>.
- B. Add an <apex:actionSupport> within the <apex:selectOptions>.
- C. Add an <apex:actionFunction> within the <apex:selectList>.
- D. Add an <apex:actionFunction> within the <apex:selectOptions>.
Answer: A
NEW QUESTION # 46
Which role is required to edit the Type field on a Change
- A. nobody
- B. itil
- C. admin
- D. change_manager
Answer: A
Explanation:
Explanation
Kind of a trick question. Nobody role can't *really* be assigned to edit the 'type' field.
NEW QUESTION # 47
Which two relationship queries use the proper syntax? (Choose two.)
SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry
- A. 'Media'
- B. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
- C. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
- D. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
Answer: B,C
NEW QUESTION # 48
How many classes extend the Base Configuration Item [item]?
- A. 0
- B. None of the listed answers
- C. 1
- D. 2
Answer: B
Explanation:
There are more than 500 classes that extend the Base Configuration Item [item].
NEW QUESTION # 49
By which of the following CMDB aids ITSM processes. (Choose three.)
- A. Identifying potential upstream or downstream impacts.
- B. Identify the preferences of the requester user based on profile data.
- C. Automatically repair affected configuration items.
- D. Identify the affected applications which helps in prioritization.
- E. Associating configuration items to incidents, problems or change records.
Answer: A,D,E
NEW QUESTION # 50
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?
- A. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.
- B. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.
- C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.
- D. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.
Answer: C
NEW QUESTION # 51
A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.
What could cause this?
- A. The tester is not impersonating an itil user
- B. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated
- C. The user criteria on the knowledge base Is incorrect
- D. The article is in draft state but has not been published
Answer: D
NEW QUESTION # 52
What happens when "Communicate Workaround" is clicked in problem form?
- A. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state
"On Hold". - B. Workaround is copied to comments of all incidents that are linked to the problem.
- C. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
- D. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
Answer: B
Explanation:
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.
NEW QUESTION # 53
ServiceNow is limited to a single Knowledge Base for all users of the platform to access.
- A. False
- B. True
Answer: A
Explanation:
NEW QUESTION # 54
When building multiple catalog items, which components would you evaluate for consolidation and re-use?
(Choose two.)
- A. Entitlements
- B. Icons
- C. Sets of Variables
- D. Flows and Subflows
Answer: C,D
NEW QUESTION # 55
Which integration point is more suitable for integrations with other business systems?
- A. None of the listed answers
- B. Remote Agent
- C. Event Management
- D. Platform web service
Answer: D
NEW QUESTION # 56
For an incident, which of the following are used when calculating the value of the Business Duration field?
- A. Incident Auto-close system property
- B. Incident State Duration Metric
- C. SLA Schedule
- D. Calendar duration
Answer: C
Explanation:
NEW QUESTION # 57
Which of the following are valid states for Normal Change requests? (Choose all that apply.)
- A. Scheduled
- B. Authorize
- C. Implement
- D. Approved
- E. Risk Assessment
Answer: A,B,C
NEW QUESTION # 58
The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?
- A. Enable the Marketing User permission on the user record for the VP of Marketing.
- B. Grant the VP of Marketing the ability to log in as a user who is an administrator.
- C. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing.
- D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.
Answer: D
NEW QUESTION # 59
Where should an admin go to view all of the search queries entered by users in the knowledge search?
- A. Search logs application
- B. [kb_view] table
- C. [KD_feedback] table
- D. Knowledge queries application
Answer: D
NEW QUESTION # 60
How many columns can a formatter contain in a variable set?
- A. 0
- B. 1
- C. 2
- D. There is no upper limit to the number of columns a formatter can have.
Answer: B
NEW QUESTION # 61
Which table stores CI Relationship data?
- A. cmdb_ci_relation
- B. cmdb_rel_ci
- C. cmdb_relation_ci
- D. cmdb_ci_rel
Answer: B
NEW QUESTION # 62
How to configure the fields to be copied from the original incident when an incident is copied?
- A. Modify the incident property "com.snc.incident.copy.fields"
- B. There's a predefined set of fields to be copied and they cannot be changed
- C. Modify the incident property "com.snc.incident.copy.attributes"
- D. Modify the incident property "com.snc.incident.copy.columns"
Answer: C
NEW QUESTION # 63
Which of these can be associated with a service within the service portfolio taxonomy?
- A. Node
- B. Node layer
- C. Leaf node
- D. Node level
Answer: C
Explanation:
Step by Step Comprehensive Detailed Explanation: In the context of ServiceNow IT Service Management, specifically within the service portfolio taxonomy, a 'leaf node' can be associated with a service. The service portfolio taxonomy is a hierarchical structure that organizes the services offered by an organization. At the top of this hierarchy are broad categories or 'nodes,' which are then broken down into more specific 'leaf nodes.' These leaf nodes represent individual services or offerings that are the most granular level within the taxonomy. Associating a service with a leaf node allows for detailed tracking and management of that particular service within the larger portfolio.
References: The information is based on the ServiceNow product documentation and resources available on their official support and documentation portals, which detail the service portfolio management taxonomy and its components123.
NEW QUESTION # 64
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