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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

A) Avoidance
B) Communication
C) Authoritative command
D) Superordinate goals

2. High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
Choose 1 answer

A) Competing
B) Compromising
C) Collaborating
D) Avoiding

3. During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
Choose 1 answer

A) Strategic analysis
B) Strategic mission
C) Strategic competencies
D) Strategic vision

4. What is the purpose of the Six Sigma Quality approach? Choose 1 answer

A) To promote the six most common leadership objectives
B) To break down communication barriers
C) To improve employee education processes
D) To analyze the causes of product defects

5. A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer

A) Virtual
B) Functional
C) Divisional
D) Directional

Solutions: