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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Establish more rigid role definition for group members
B) Have the group avoid competition with other groups
C) Give group rewards rather than individual rewards
D) Give individual rewards rather than group rewards

2. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Research the problem and impose a solution
B) Ask questions and help team members talk through the problem
C) Appoint an assistant team leader to track the struggles and report back
D) Rearrange roles within the team by adding members

3. Which statement is true about groupshift?

A) It is a side-stepping technique.
B) It cannot be toward greater risk.
C) It is not a real-world phenomenon.
D) It can be toward caution or toward risk.

4. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?

A) World peace
B) Prosperity
C) Autonomy and self-reliance
D) Economic

5. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?

A) Leader-member exchange
B) Task structure
C) Position power
D) Leader-member relations

Solutions: