Exam Code: Organizational-Behavior
Exam Name: WGU Organizational Behavior (GTO1, C715)
Certification Provider: WGU
Corresponding Certification: WGU Certification
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WGU Organizational-Behavior Exam Syllabus Topics:

SectionWeightObjectives
Behavioral Influences~17%- Individual behavior drivers
  • 1. Personality, values, attitudes, perception
  • 2. Learning and attribution processes
Performance Evaluation~17%- Evaluation systems and methods
  • 1. Appraisal types, feedback, reward systems
  • 2. Motivation and performance linkages
Organizational Culture~17%- Culture definition and components
  • 1. Culture types, functions, and impact
  • 2. Shared values, beliefs, symbols
Leadership~17%- Leadership theories and styles
  • 1. Power, influence, and decision-making
  • 2. Trait, behavioral, contingency, transformational, servant leadership
Teams and Team Building~17%- Team types and effectiveness
  • 1. Team leadership and conflict management
  • 2. Cross-functional, virtual, self-managed teams
Group Development~17%- Group formation and stages
  • 1. Forming, storming, norming, performing, adjourning
  • 2. Norms, roles, status, cohesiveness

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Change work group roles at random
B) Assign individual roles rather than mutual team roles
C) Share information but not engage in collective performance goals
D) Exercise collective control over the pace of work


2. What is one of the six primary characteristics that define an organization's culture?

A) Team orientation
B) Competitor benchmarking
C) Political orientation
D) Aggressiveness


3. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes group rewards for maximizing productivity
B) A system that emphasizes rewards for individual contributions as well as for selfless contributions
C) A system that emphasizes group rewards based on aggressive competitiveness
D) A system that emphasizes individual rewards for aggressive competitiveness


4. What is a positive effect of a cohesive group?

A) Promoting value flexibility
B) Reducing group norm effect
C) Improving group productivity
D) Bringing heterogeneity to the process


5. What is true about the relationship between performance evaluation and motivation?

A) The relationship does not depend on the perceptual process.
B) The relationship is strong for employees but weak for managers.
C) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
D) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: D

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