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WGU Operations Management (C215, VDC2) Sample Questions:

1. What is a key factor of a location analysis for a service company?

A) Relations with community
B) Effective capacity
C) Proximity to customers
D) Best operation level

2. A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?

A) Execution
B) Conception
C) Feasibility analysis
D) Planning

3. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers

A) Overtime is typically a 50% wage premium.
B) Overtime decreases the labor cost per unit.
C) Overtime is not a long-term solution.
D) Overtime results in a buildup of excess inventory.

4. Why is kanban significant to the "pull" system?

A) It requires that all work items are sized the same.
B) It specifies the exact quantity of a product that needs to be produced.
C) It is a process that is only for support or maintenance.
D) It is a process that highlights the highest-performing organization.

5. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Output / input
B) Throughput time / value-added time
C) Actual output / standard output
D) Time a resource is used / time a resource is available

Solutions: