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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants existing sales reps to adopt the new Sales Cloud implementation quickly and reduce resistance to change. What should the consultant recommend as part of the rollout strategy?

A) A single email announcement with no follow-up
B) Immediate mandatory usage with no training
C) A change management plan including training, communication, and executive sponsorship

2. Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world. Which approach should the consultant recommend that CK use for training this audience?

A) Configure In-App Guidance.
B) Conduct Train-the-trainer sessions.
C) Leverage Trailhead and documentation.

3. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number. Which approach should a consultant recommend to address this issue?

A) Make Phone and Email fields required on the Lead convert form.
B) Create a validation rule that requires a Phone and Email.
C) Set default values for Phone and Email fields on the Lead object.

4. A consultant is working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its global conference in 4 months. What should the consultant recommend to meet the requirement?

A) Reduce the scope and deploy Accounts and Contacts before the conference.
B) Set obtainable metrics, goals, and milestones before the conference.
C) Implement Sales Cloud out of the box and iterate before the conference.

5. Northern Trail Outfitters (NTO) wants to start tracking orders accounts in Sales Cloud. NTO has hired a consultant to complete the project. What should the consultant take into account when implementing sales orders?

A) Orders can be activated for active and inactive contracts.
B) Order line items can be added or removed after an order is activated.
C) Contract Number is a required field on the Order page layout.

Solutions: