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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?

A) Divide the development team into three units/tracks to support each line of business Independently.
B) Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.
C) Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.

2. Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records.
What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?

A) Designate a default account as the Contact's primary account.
B) Create a junction object to link Accounts and Contacts.
C) Add account relationships from the Contact record.

3. Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.
Which section of a SOW should the consultant discuss with CK to meet the requirement?

A) Terms and Conditions
B) Background
C) Scope

4. Cloud Kicks maintains products and price books on an external platform due to the high frequency of product pricing changes. Sales managers want to monitor pipeline by sales rep and track team revenue to goal in Sales Cloud.
What should the consultant do to meet the requirement?

A) Use Opportunities and enable Forecasts.
B) Implement Opportunity Teams and Opportunity Splits.
C) Create reports on closed Opportunities.

5. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.
What should the consultant consider when evaluating Person Accounts?

A) Enabling Person Accounts is irreversible.
B) Person Accounts must have at least two record types.
C) Enabling Person Accounts requires a Public Read/Write sharing model,

Solutions: