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Salesforce Certified B2C Solution Architect Sample Questions:

1. A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security?
Choose 2 answers

A) Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
B) Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written
C) Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.
D) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.

2. Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

A) The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
B) NTO can use Marketing Cloud REST API for integrating with Service Cloud.
C) The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.
D) NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.

3. Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers.
To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?

A) Marketing Cloud and Service Cloud
B) Marketing Cloud and B2C Commerce
C) Marketing Cloud and Sales Cloud
D) Service Cloud and B2C Commerce

4. Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A) Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
B) Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.
C) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
D) Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

5. Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?

A) REST API
B) Tooling API
C) SOAP API
D) Streaming API

Solutions: