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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Government Community Cloud | 20% | - GCC features and capabilities - Constituent engagement features - Permitting and licensing capabilities - Case management for government |
| Topic 2: Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Service territory and location-based services - Case and investigation management |
| Topic 3: Best Practices and Governance | 10% | - Performance optimization - Public sector implementation best practices - Accessibility and compliance standards |
| Topic 4: Configuration and Customization | 15% | - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration - Workflow and approval processes |
| Topic 5: Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Integration patterns for government systems - Security and compliance requirements |
| Topic 6: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
A) Export the grantee's data to retain it.
B) Export the grantee's data to retain it. Then, delete their data from Salesforce.
C) Assign the data to a specific public group and make those records inactive
D) Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
2. A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?
A) Business Rules Engine
B) Data Raptors
C) Action Plans
D) OmniStudio
3. A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?
A) System Administrator doesn't have "Edit" permissions to Action Plan template
B) Edit option needs to be added to Action Plan template page layout
C) Once published, an Action Plan template cannot be changed.
D) Action Plan template changes have to be requested to Salesforce support team
4. A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?
A) Use Public Sector Solutions - Selection Explainer to understand how the selection was made
B) Do testing with relevant data sets and check how each test behaves
C) Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
D) Use Decision Explainer to understand how the decision was made
5. A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
A) Create a lookup relationship on both objects to a junction object called Regulatory Code Map
B) Use the Assessment Indicator Regulatory Code junction object
C) Use the Regulatory Code Assessment Indicator junction object
D) Create a master-detail relationship between Regulatory Code and Assessment Indicator
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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