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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

2. Which three require set up to configure a License Authorization?

A) Business Profile
B) Regulatory Authorization Type
C) Inspection Type
D) Regulatory Authority
E) Business Type

3. Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

A) Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
B) Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login.'
C) Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.
D) Set the external organization-wide default sharing settings for grant applications objects to Private.
E) Enable the Salesforce Spam Check for Experience Sites.

4. Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self- service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

A) The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
B) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
C) The consultant should recommend the Grants Management product which includes the Grants Portal feature.
D) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature

5. When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?

A) Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
B) Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.
C) In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
D) In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and "Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.

Solutions: