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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?

A) Install App Exchange
B) Enable Pending Points
C) Enable Escrow Points
D) Enable Deferred Points

2. A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

A) Add the Segmented "Loyalty program members" to a new "Campaigns".
B) "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
C) Create a custom report using "Salesforce reports".
D) Create a new segment within CDP.

3. A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

A) Loyalty Tier
B) Reason for Change
C) Change Reason Type
D) Loyalty Tier Group

4. Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?

A) Process zip files full of Loyalty Transactions coming from point-of-sales systems
B) Process large volumes of transactions
C) Tracks the status and health of batch jobs
D) Load large volumes of external data coming from external systems

5. In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A) Incorporate the 'Transaction Journals' related list on the Contact record
B) Incorporate the 'View Member Profile' component on the Contact record
C) Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
D) Incorporate the Member Service Manager Home Dashboard on the Contact record

Solutions: