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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?

A) Create a decision table with input & output values
B) Create a flow to confirm members have points to redeem
C) Set the "Is Redeemable" flag on the Loyalty Program Currency
D) Create an object with fields for storing redemption details

2. A hotel group has finished setting up its Loyalty Program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever, they want to, and expect that this can be implemented without a need for complex customization. Using the available product features of Loyalty Management, Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) Contact Record
B) LoyaltyLedger
C) LoyaltyBenefits
D) LoyaltyMemberTier
E) TransactionJournal

3. The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

A) Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
B) Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
C) Voucher Management and Benefits Setup
D) Voucher Management and Benefit Action

4. Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?

A) Decision Table
B) Data Processing Engine
C) Quick Actions
D) Batch Management

5. A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A) Autolaunched Flow (No Trigger)
B) Evaluation Flow
C) Screen Flow
D) Schedule-Triggered Flow

Solutions: