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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Self-Service Portal
  • 2. Customer Communication
  • 3. Crowd Workforce Management
Analytics and Reporting8% - 12%- Business Analytics
  • 1. KPIs and Metrics
  • 2. Performance Analysis
  • 3. Operational Reporting
  • 4. Dashboards
Business Rules and Automation8% - 12%- Automation Features
  • 1. Workflow Automation
  • 2. Business Rules
  • 3. Notifications and Triggers
Administration and Configuration8% - 12%- System Administration
  • 1. Company Settings
  • 2. Security Configuration
  • 3. User Management
  • 4. Permissions and Roles
Planning and Dispatching12% - 18%- Resource Planning
  • 1. Scheduling and Dispatching
  • 2. Assignment Management
  • 3. Skills and Availability Matching
  • 4. Capacity Planning
Integration8% - 12%- System Connectivity
  • 1. SAP C/4HANA Integration
  • 2. API Usage
  • 3. SAP ERP Integration
  • 4. Data Synchronization
Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Template Management
  • 2. Customer Sign-Off
  • 3. Smartform Design
  • 4. Reporting and Output Generation
Master Data Management12% - 18%- Master Data Configuration
  • 1. Organizational Structures
  • 2. Data Import and Maintenance
  • 3. Equipment and Installed Base
  • 4. Business Partners
Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Workflow Management
  • 2. Activity Execution
  • 3. Offline Capabilities
  • 4. Time and Material Recording

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.

  • A. False
  • B. True
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

What can you do using the Data Loader in the Master Data Module? Choose Three correct answers.

  • A. Overwrite data records
  • B. Create data records
  • C. Read data records.
  • D. Delete Data records
  • E. Merge data records
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.

  • A. You apply account-level settings to all databases.
  • B. You apply company-level settings to all databases.
  • C. You apply company-lavel settings to a specific database.
  • D. You apply account-level settings to a specific database.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Which statements are correct regarding data sync rules. Choose Three correct answers.

  • A. To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
  • B. They are used to optimize mobile performance
  • C. You can limit the data sent to the mobile device using Data Sync Rules
  • D. Data Sync Rules only limit the data in mobile devices. not web apps
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

Which Chart types are available in the settings to create a report? Choose Three correct answers.

  • A. Line
  • B. Scatter
  • C. Column
  • D. Area
  • E. Pie
Reveal Solution  Discussion  0

Correct Answer: A,C,E  🗳️

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