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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A. Continual Service Improvement
B. Service Operation
C. Service Strategy
D. Service Design

Question 2

Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

A. Service Level Management
B. Financial Management
C. Demand Management
D. Availability Management

Question 3

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A. Continual Service Improvement
B. Service Operation
C. Service Transition
D. Service Strategy

Question 4

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A. The Service Desk Manager
B. The Request Fulfillment Process Owner
C. The Service Manager
D. The Request Fulfillment Process Manager

Question 5

The BEST description of the purpose of Service Operation is?

A. To proactively prevent all outages to IT Services
B. To deliver and support IT Services at agreed levels to business users and customers
C. To design and build processes that will meet business needs
D. To decide how IT will engage with suppliers during the Service Management Lifecycle

Solutions: