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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A. Accept the changes.
B. Save the deployment.
C. Validate the template.
D. Enable the global template.

Question 2

How many rows can be returned by a tabular query?

A. 100000
B. Unlimited
C. 10000
D. 100
E. 1000

Question 3

Which statement correctly differentiates between a bulk operation and a batch operation?

A. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
B. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
C. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
D. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

Question 4

Which two statements are true about a disposition?

A. It can be linked to categories.
B. It can be set to a maximum depth of three in hierarchy levels.
C. It can be linked to products.
D. It can be made visible on the Customer Portal.
E. It helps to identify the root cause of an incident.

Question 5

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Broadcast survey
B. Website link survey
C. Transactional survey in rules
D. Polling survey

Solutions: