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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update staff accounts to use profiles that include Cloud Monitor permissions.
B) Add or update profiles to include-Cloud Monitor permissions.
C) Add or update navigation sets to include the Cloud Monitor navigation button and component
D) Set up a Cloud Monitor search schedule.
E) Add or update a list of favorites.
F) Add or update profiles to include permission to add themes and Clustering.

2. Your customer has five different incidents queues:
-Help -Tier 2 -Escaped -Accounting -VIP The Help and VIP queues have the quickest response goals.
Which two configurations will ensure that an agent's profile pulls incidents assigned these queues first using a single agent profile?

A) Add all five queues to the agent's profile.
B) Use the First Due Pull Policy
C) Use the Strict Priority Pull Policy
D) Create an agent profile to only work these two queues.
E) Add all five queues to the agent's profile with Helper and VIP being the first two in the list.

3. Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

A) Thursday, July 5, 2012 at 1:00 pm
B) Saturday, July 7, 2012 at 12:00 pm
C) Tuesday, July 3, 2012 at 9:00 pm
D) Thursday, July 5, 2012 at 12:00 pm
E) Wednesday, July 4, 2012 at 12:00 pm

4. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) They are only available when using smart assistant
B) Ask a Question
C) The answers list page only
D) Any page the customer wants it placed
E) The answers detail page
F) The popular answers list page

5. Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

A) Delete the exceptions for New and Updated.
B) Insert the score (solved count) columns.
C) Change the variables for $new and $updated.
D) Unhide the computed score (solved) column.
E) Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.

Solutions: