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Microsoft MB2-718日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 for Customer Service
Exam Number:MB2-718
Exam Price:$165 USD
Passing Score:700 / 1000
Exam Duration:150 minutes
Related Certifications:MCSE: Business Applications
MCP
Real Exam Qty:45-60
Certificate Validity Period:Retired on March 31, 2017; no longer active
Exam Format:Multiple response, Drag and drop, Multiple choice, Scenario-based
Available Languages:Japanese, English
Recommended Training:Microsoft Partner Training
Microsoft Official Learning Path
Exam Registration:Microsoft Exam Page
Pearson VUE Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Proctored onsite at Pearson VUE centers or online proctored (before retirement)
Pre Condition:Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites
Official Syllabus URL:https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionWeightObjectives
Implement Service Management Analysis and Voice of the Customer25%- Service analytics and reporting
  • 1. Dashboards and charts
    • 2. Custom views and reports
      - Voice of the Customer surveys
      • 1. Distribute and analyze survey responses
        • 2. Create and configure surveys
          Manage Cases, Knowledge Base, and Interactive Service Hub35%- Implement knowledge management
          • 1. Create and publish knowledge articles
            • 2. Knowledge base configuration
              • 3. Article search and association
                - Create and manage cases
                • 1. Case lifecycle and processes
                  • 2. Queues, routing, and assignment
                    • 3. Entitlements and service level agreements (SLAs)
                      - Configure Interactive Service Hub / Customer Service Hub
                      • 1. Dashboards and streams
                        • 2. Unified interface configuration
                          Manage Dynamics 365 Field Service Integration20%- Products, price lists, and territories
                          - Field service and customer service integration
                          - Resource management and scheduling
                          Configure Unified Service Desk20%- Session management and integration
                          - Toolbars, navigation rules, and events
                          - Hosted controls and configuration

                          Questions About the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Package

                          The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam requires a score of 700 / 1000 to pass, and the official registration fee is $165 USD. Knowing these numbers in advance keeps your planning honest.

                          Each round of the MB2-718日本語 question bank starts from the official exam objectives: experts map the syllabus, draft questions to cover it with precision, and review the result before release. When new exam points appear, the bank is updated accordingly — deliberate coverage, not guesswork.

                          Any details you leave with us during browsing or purchase are guarded against misuse and external threats, and they are used only to deliver your order and support. Your MB2-718日本語 purchase stays between you and us — that is a standing commitment, not a marketing line.

                          The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam contains 45-60 questions, and you will have 150 minutes minutes to complete them. Practicing under the same constraints makes exam-day pacing feel rehearsed.

                          The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam is scored on a scale where 700 / 1000 is required to pass, and the official exam fee is $165 USD.

                          Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites

                          You can confirm the current eligibility requirements on the official MB2-718日本語 exam page before you register.

                          Many candidates combine practice questions with official training. Recommended options include:

                          This package includes 90 practice questions for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam. Every answer is verified by an experienced team of experts, so you can trust what you study.

                          You can register for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam through the official channels:

                          The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) practice questions are organized around the official exam objectives. Key topics include:

                          • Configure Unified Service Desk (20%)
                          • Manage Cases, Knowledge Base, and Interactive Service Hub (35%)
                          • Manage Dynamics 365 Field Service Integration (20%)

                          Syllabus-driven coverage means no wasted practice on irrelevant material.

                          Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Sample Questions:

                          • A. Option B
                          • B. Option D
                          • C. Option E
                          • D. Option C
                          • E. Option A
                          Reveal Solution  Discussion  0

                          Correct Answer: A,B,E  🗳️

                          • A. Option B
                          • B. Option D
                          • C. Option C
                          • D. Option A
                          Reveal Solution  Discussion  0

                          Correct Answer: B,D  🗳️

                          • A. 40
                          • B. 250
                          • C. 100
                          • D. 30
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          • A. Option B
                          • B. Option D
                          • C. Option C
                          • D. Option A
                          Reveal Solution  Discussion  0

                          Correct Answer: A,C  🗳️

                          • A. Option B
                          • B. Option D
                          • C. Option C
                          • D. Option A
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

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