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Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Exam Price: | $165 USD |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 150 minutes |
| Related Certifications: | MCSE: Business Applications MCP |
| Real Exam Qty: | 45-60 |
| Certificate Validity Period: | Retired on March 31, 2017; no longer active |
| Exam Format: | Multiple response, Drag and drop, Multiple choice, Scenario-based |
| Available Languages: | Japanese, English |
| Recommended Training: | Microsoft Partner Training Microsoft Official Learning Path |
| Exam Registration: | Microsoft Exam Page Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored onsite at Pearson VUE centers or online proctored (before retirement) |
| Pre Condition: | Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx |
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Service Management Analysis and Voice of the Customer | 25% | - Service analytics and reporting
|
| Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Implement knowledge management
|
| Manage Dynamics 365 Field Service Integration | 20% | - Products, price lists, and territories - Field service and customer service integration - Resource management and scheduling |
| Configure Unified Service Desk | 20% | - Session management and integration - Toolbars, navigation rules, and events - Hosted controls and configuration |
Questions About the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Package
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam requires a score of 700 / 1000 to pass, and the official registration fee is $165 USD. Knowing these numbers in advance keeps your planning honest.
Each round of the MB2-718日本語 question bank starts from the official exam objectives: experts map the syllabus, draft questions to cover it with precision, and review the result before release. When new exam points appear, the bank is updated accordingly — deliberate coverage, not guesswork.
Any details you leave with us during browsing or purchase are guarded against misuse and external threats, and they are used only to deliver your order and support. Your MB2-718日本語 purchase stays between you and us — that is a standing commitment, not a marketing line.
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam contains 45-60 questions, and you will have 150 minutes minutes to complete them. Practicing under the same constraints makes exam-day pacing feel rehearsed.
Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites
You can confirm the current eligibility requirements on the official MB2-718日本語 exam page before you register.
Many candidates combine practice questions with official training. Recommended options include:
This package includes 90 practice questions for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
You can register for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam through the official channels:
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) practice questions are organized around the official exam objectives. Key topics include:
- Configure Unified Service Desk (20%)
- Manage Cases, Knowledge Base, and Interactive Service Hub (35%)
- Manage Dynamics 365 Field Service Integration (20%)
Syllabus-driven coverage means no wasted practice on irrelevant material.
Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Sample Questions:

- A. Option B
- B. Option D
- C. Option E
- D. Option C
- E. Option A
Correct Answer: A,B,E 🗳️




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