Career Path for Microsoft MB-240 Certification Exam-Passers

The successful candidates who get the passing score in the Microsoft MB-240 exam are eligible for different roles, such as:

• Solutions Architect with the Internet of Things Skills.
• Data Analyst;
• Field Service Engineer;

Payscale.com mentions that a Solutions Architect with the Internet of Things skills can get an annual salary of around $105k. Also, a Data Analyst can ask for an offer of $61k per year as stated by the same site.

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Step 2: Online Training

Microsoft offers free online courses for the MB-240 exam to all the candidates. The training courses are compiled and delivered by the experienced experts in the field and are available for free. They cover various topics that you need to learn to be able to deal with the questions during the test. It is a very convenient possibility for those who don’t want to pay.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Configure characteristics and skills
• Implement resource roles and categories
• Determine and configure skill types
• Determine and configure resource scheduling options
• Determine and configure field service security roles
• Set defaults for work orders, bookings, the schedule board, and agreements
• Determine and configure product and service categories
• Configure territories, postal codes and organizational units
• Identify and configure field service entities
• Configure proficiency models

Configure product and service pricing

• Set up price list validity dates
• Create a product or service
• Configure minimum charge amount and duration
• Determine when a product has a default list price and a work order price list
• Define tax codes
• Add products and services to incidents
• Associate products and services with price lists

Configure bookable resources

• Manage bookable resources
• Set up bookable resource categories, characteristics, and resource pay types
• Define start and end locations for resources
• Set up bookable resource territories
• Enable mapping functionality
• Configure geocoding
• Define work hours for resources
• Set up resource pools and crews

Integrate other tools with Field Service

• Determine uses for Remote Assist
• Benefits of Connected Field Service
• Using Push Notifications on the mobile app
• Benefits of using Resource Scheduling Optimization

2. Manage work orders (15-20%)

• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
• Configure booking status and work order status values
• Configure work order lifecycle stages
• Configure work orders, work order types, and priority

Create and manage work orders

• Identify processes to close a work order
• Create a work order from an incident or an opportunity
• Organize work orders and resources by geography
• Add status and sub-status information to a work order
• Associate a work order and a price list

Manage incidents

• Configure Requirement Groups
• Configure Requirement Groups
• Configure service task types
• Attach Guides to Service Tasks
• Add service tasks, products, and services
• Configure incident types

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Enable scheduling board geocoding
• Determine when to use each scheduling option
• Reassign and reschedule work orders
• Manually schedule work orders
• Schedule work orders using Schedule Board and Schedule Assistant
• Understand resource utilization
• Move incomplete work orders

Implement the Schedule Board

• Configure schedule boards
• Identify features and uses for Booking Requirements view
• Customize the schedule board
• Implement the integrated map feature
• Define booking rules
• Create additional schedule boards
• Facility Scheduling

Implement the Schedule Assistant

• Filter data
• Apply constraints to resource queries
• Specify a search radius

Configure Resource Scheduling Optimization (RSO)

• Create optimizing profiles
• Define objectives and constraints
• Geocoding for travel time
• Configure optimization of resources

Configure Universal Resource Scheduling

• Create requirement views
• Fields passed from work order to requirements
• Determine Universal Resource Scheduling use scenarios
• Configure an entity to be schedulable
• Configure URS for field service
• Components of Universal Resource Scheduling

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Configure the mobile app
• Configure display customizations
• Configure actions that field agents can perform
• Assign security roles
• Integrate with Dynamics 365 Guides
• Add Guides to HoloLens app
• Administer connected devices

Manage mobile projects

• Modify configuration settings
• Mobile Device Management, security and synchronization
• identify project artifacts that can be modified or edited
• Publish a mobile project

5. Manage inventory and purchasing (10-15%)

Manage inventory

• View product inventory
• Determine when to integrate inventory with Enterprise Resource Planning application
• Adjust inventory levels
• Transfer inventory
• Set up inventory and warehouses

Manage purchasing and product returns

• Create a list of receivable products for a purchase order
• Create purchase orders
• Determine product return options
• Finalize returns
• Determine the purchase order process
• Create return merchandise authorizations (RMAs) and return to vendor (RTV)

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Configure automatic generation of invoices
• Determine when to use agreements
• Define Service Level Agreements (SLAs)
• Configure automatic generation of bookings
• Using Entitlements
• Add an SLA to a Work Order
• Define and configure agreement preferences and settings
• Enable SLAs

Manage customer assets

• Configure products to auto-create customer assets
• Determine opportunities for Internet of Things (IoT)
• Create and register customer assets
• Configure Connected Field Service
• Associate work orders with customer assets
• Create child assets
• Manage IoT devices

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