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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following defines the level of protection in Information Security Management?

A) The Business
B) The IT Executive
C) The ISO27001 Standard
D) The Service Level Manager

2. When should tests for a new service be designed?

A) At the same time as the service is designed
B) As part of Service Transition
C) Before the service is designed
D) After the service has been designed, before the service is handed over to Service Transition

3. The MAIN purpose of the Service Portfolio is to describe services in terms of?

A) Service Level Requirements
B) IT Assets
C) Functionality
D) Business Value

4. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

A) People, Process, Products, Partners
B) People, Process, Products, Technology
C) People, Products, Technology, Partners
D) People, Process, Partners, Suppliers

5. Which of the following is NOT a characteristic of a process?

A) Responds to specific events
B) It is measurable
C) Delivers specific results
D) A method of structuring an organization

Solutions: