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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the release tool
B) the discovery tool
C) the configuration process
D) the change process

2. What is the basis for any gap analysis on IT asset and service management solutions?

A) The current IT satisfaction survey results for IT users.
B) The contents of a customer's CMDB.
C) The customer's IT business processes and requirements for asset and service management.
D) A financial report on a customer's IT expenditure.

3. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
B) KPIs always have to be adjusted to match the customer's actual status.
C) KPIs are defined according to the IT customer requirements.
D) KPIs should always be measured by percentage.

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) at least three
B) one is enough
C) at least five
D) at least two

5. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An automated, self-service catalog for requesting end-to-end service provisioning.
B) An integrated accounting and procurement solution.
C) A proactive service level agreement modeling and enforcement solution.
D) A comprehensive IT asset and service management solution.

Solutions: