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HP Selling HP BSM Solutions Sample Questions:

1. Which customer challenge does BSM Network Management most specifically address?

A) inability to detect the root-cause of an application problem
B) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
C) need to develop a multi-screen monitoring view of the cross-domain infrastructure
D) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)

2. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)

A) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
B) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
C) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
D) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
E) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.

3. Which question is best used to qualify an Application Performance management opportunity?

A) How often do customers complain about an application response time?
B) How do you ensure that your virtual server hosts are used to their maximum potential?
C) Have you automated your operational runbooks to enhance efficiency?
D) How do you handle Quality Assurance test management?

4. Which key differentiator supports a capability of the BSM Application Performance management solution?

A) supports Heads-up Display (HUD) for multi-monitoring technology
B) provides a single pane of visibility for complex, virtualized. and cloud environments
C) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
D) provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools

5. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) incident ticket management
B) performance test management
C) maintaining and monitoring the quality of services
D) service desk management

Solutions: