Delta -Selling HP PPS ServiceOne Services: HP5-H10D Exam
"Delta -Selling HP PPS ServiceOne Services", also known as HP5-H10D exam, is a HP Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 60 Q&As to your HP5-H10D Exam preparation. In the HP5-H10D exam resources, you will cover every field and category in HP Advanced Sales Certified Certification helping to ready you for your successful HP Certification.
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services sales process and tools - ServiceOne Services delivery and implementation - ServiceOne Services operations and management - ServiceOne Services portfolio and offerings - ServiceOne Services customer engagement and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
- A. Purchasing an extended warranty
- B. HP Post-Warranty Care Pack
- C. Upgrading with HP Contract
- D. Hardware Refresh
Correct Answer: C 🗳️
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
- A. Asset Tagging
- B. Installation
- C. Tracking and Recovery Services
- D. Defective Media Retention
Correct Answer: C 🗳️
HP Travel Risk Care Pack Service provides which benefit to the end-user?
- A. An HP technician onsite next business day
- B. Accidental Damage Protection
- C. 24 hour coverage, including holidays
- D. Availability in over 150 countries
Correct Answer: A 🗳️
What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
- A. 44%
- B. 14%
- C. 24%
- D. 34%
Correct Answer: A 🗳️
According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?
- A. 32%
- B. 18%
- C. 92%
- D. 58%
Correct Answer: A 🗳️
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