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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Configuration Services and Defective Media Retention
B) Next Business Day Onsite and Installation
C) Accidental Damage Protection and Next Business Day Onsite Services
D) Accidental Damage Protection and Defective Media Retention

2. Which types of HP Services contracts are available to your customers? (Select two.)

A) Transactional
B) Standard
C) Adjustable
D) Durational
E) Custom

3. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) propose Accidental Damage Protection
B) extend with Post-Warranty Care Pack
C) extend with a standard or custom service contract
D) protect new hardware with different HP Services

4. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) get installation training to help the customer stay involved in each step of the process
B) optimize the customer's IT resources with expert deployment
C) get expert supervision while the IT team installs the new devices to ensure it is done correctly
D) provide customers with return packaging in case they decide to exchange products
E) achieve global consistency in the installation and setup of devices

Solutions: