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Facebook Certified Community Manager Sample Questions:

1. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Remove comments from unreliable sources on the post.
B) Remove and block members who violated the guidelines.
C) Delete the post immediately and message involved members.
D) Post a link to the group rules that are relevant to this topic.

2. A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

A) Create a post specifically to gather feedback from the community
B) Review comments on the company's press release post
C) Create and track relevant keywords on social media channels
D) Activate a news alert for additional articles

3. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Decline the post with feedback to educate the celebrity on the group policy
B) Adjust the rules to allow political content and generate more group engagement
C) Approve the post and close commenting to prevent political discussion
D) Approve the post with a warning to the celebrity
E) Treat the celebrity according to the policy of the group

4. A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A) Compile insights that include dates, demographics of members across the community and growth numbers
B) Show a graph that includes online and offline community membership growth numbers for the past 5 years
C) Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations
D) Compile a set of community recommendations and testimonials with individual demographic information

5. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Put a sign in the green space asking for the fitness park to be built and share it on social media
B) Run ads across digital platforms that ask for feedback on the park idea
C) Monitor elderly-only audiences on social media for outdoor recreational conversations
D) Create a poll for the community to assess interest in the park and report findings to the nonprofit

Solutions: