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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 自社が定める基準
B) プロセス文書を更新する時期
C) 人事部門が利用できる予算
D) 競合他社の工程管理システム

2. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
B) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
C) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
D) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。

3. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) スタッフ数
B) インフラストラクチャのサイズ
C) 実行される特定のプロセス
D) サービスの場所

4. サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A) サービスレベル管理
B) リリース管理
C) 変更管理
D) ビジネス関係管理

5. インシデントの緊急性とは何を意味しますか?

A) インシデントの解決が遅延を許容する度合い
B) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
C) IT サービスがインシデントを解決するのに必要な時間
D) インシデントを処理する際のインシデントの相対的な重要性

Solutions: