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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A. Service desk
B. Incident management
C. Continual improvement
D. Problem management

Question 2

What is the definition of 'service management'?

A. A result for a stakeholder enabled by one or more outputs
B. A set of specialized organizational capabilities for enabling value for customers in the form of services
C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
D. A formal description of one or more services, designed to address the needs of a target consumer group

Question 3

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A. Feedback loop
B. Analysis paralysis
C. Direct observation
D. Minimum viable product

Question 4

What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A. Service desk agent
B. Change authority
C. Problem analyst
D. Service level manager

Question 5

What can be described as an operating model for the creation and management of products and services?

A. Service value chain
B. Governance
C. Guiding principles
D. Practices

Solutions: