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EXIN ITIL Foundation Sample Questions:

1. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?

A) People, process, products, partners
B) Performance, process, products, problems
C) People, products, perspective, partners
D) People, process, partners, performance

2. Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

A) 1 and 2 only
B) All of the above
C) 1 and 3 only
D) 2 and 3 only

3. Which of the following is an enabler of best practice?

A) Technology
B) Internal experience
C) Academic research
D) Standards

4. Which of the following statements BEST describes the aims of release and deployment management?

A) To record and manage deviations, risks and issues related to the new or changed service
B) To ensure that all changes can be tracked, tested and verified if appropriate
C) To build, test and deliver the capability to provide the services specified by service design
D) To ensure that each release package specified by service design consists of a set of related assets and service components

5. Which is the correct combination of items that makes up an IT service?

A) Information technology, networks and people
B) Information technology, people and processes
C) People, process and customers
D) Customers, providers and documents

Solutions: