ITIL Foundation: ITIL-F Exam


"ITIL Foundation", also known as ITIL-F exam, is a EXIN Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 325 Q&As to your ITIL-F Exam preparation. In the ITIL-F exam resources, you will cover every field and category in Exin Certification Certification helping to ready you for your successful EXIN Certification.

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Total Questions: 325

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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) Third-party contracts
B) The service portfolio
C) Operational level agreements (OLAs)
D) Service level agreements (SLAs)


2. Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A) Development or purchase of tools and deployment of the tools
B) Training tool administrators how to manage tools and monitoring tool performance in operational environment
C) Development or purchase of tools and deployment of the process
D) Testing the tool and training process managers on using the process


3. The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A) Business activity
B) Customer perceptions
C) Business vision
D) Customer assets


4. Which one of the following statements about incident reporting and logging is CORRECT?

A) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B) Incidents can only be reported by users
C) All calls to the service desk must be logged as incidents
D) Incidents reported by technical staff must also be logged as problems


5. Which of the following is NOT an objective of service transition?

A) To provide quality knowledge and information about services and service assets
B) To provide training and certification in project management
C) To ensure that a service can be managed, operated and supported
D) To plan and manage the capacity and resource requirements to manage a release


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: B

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