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EXIN ITIL Foundation Sample Questions:

1. Which statement about services is CORRECT?

A) External services are delivered to external customers
B) Internal services are delivered to external customers
C) Internal services are provided by suppliers to the internal IT department
D) External services are provided to business units in the same organisation

2. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Financial management
B) Demand management
C) Risk management
D) Service level management

3. Where should incident resolution targets to be documented?

A) The service portfolio
B) A request for change (RFC.
C) A service description
D) A service level agreement (SLA.

4. What are the two MAJOR activities in problem management?

A) Proactive and reactive
B) Technical and service
C) Resource and proactive
D) Reactive and technical

5. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To design and develop capabilities for service management
B) To ensure that a service can be managed and operated in accordance with constraints specified during design
C) To provide good-quality knowledge and information about services
D) To plan the resources required to manage a release

Solutions: