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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which corresponds to the definition of a blueprint?

A) A detailed set of plans that describes an overall architectural landscape
B) A list of business goals to be achieved over 6 months or less
C) A senior executive's personal action plan to drive higher revenues
D) A detailed set of plans that describe how available IT staff will be redeployed

2. Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?

A) An account coverage plan for your team's territory
B) Business Model Canvas
C) Customer's communications plan for the rollout of a new application
D) A win/loss review from a proposal delivered to the customer 12 months ago

3. Who are recommended as good sources to provide requirements in a customer engagement?

A) 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
B) Consultants who did projects for the customer organization 3 years ago
C) Subject experts from the company's strategy organization
D) Individuals who have purchased services from the customer

4. What two factors could influence the duration of a transition? (Choose two.)

A) Budget cycle and funding
B) Availability of IT resources for backup and recovery
C) Capability complexity
D) The # days it takes to deliver a proposal for a briefing on advanced technology

5. What is an example of a financial benefit?

A) The highest priority impacts available to customers from implementing an IT solution.
B) A result that is more important to Senior Executives than mid-level managers.
C) Estimates of monetary value which the customer could realize after paying for the solution costs.
D) Estimates of value for which the customer finance executive has given you written evidence of agreement.

Solutions: