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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
B) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
C) Inform the customer of some statistics about their competitors, to get a reaction
D) Ask open ended questions about goals and impacts from challenges

2. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Communicating the percentage of benefit goal delivered through implementation
B) Defining formulas to use in calculating productivity gains
C) Creating an outline for the business case
D) Creating an adoption and rollout strategy across user groups

3. What should your next step be once you have completed defining your recommended solution?

A) Present to the relevant stakeholders for buy-in
B) Develop business case
C) Measure benefits realization
D) Conduct business requirements analysis

4. Which is true of a Business Motivation Model?

A) It requires that you understand the customer's bonus plan for executives
B) It describes influences that are behind customer priorities and operating activities
C) It includes detailed financial goals for the customer
D) It compares the priorities across levels of the customer organization

5. Which describes a business capability assessment?

A) Review of current capability metrics
B) How capabilities are currently implemented in competitive organizations (measurement formulas)
C) A survey covering skills levels within the customer's IT organization
D) Brainstorming about how process model governance could be improved

Solutions: