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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Create Business Roles
B) Request new tenants
C) Upload data using the Mass Data Maintenance Tool
D) Apply SDK solution

2. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees need to be assigned directly to the organizational structure; business users fo not
B) Business users can be created using the data migration template; employees cannot
C) Business users can be assigned access rights and business roles; employees cannot
D) Employees can be assigned access rights and business roles: business users cannot

3. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Vendors
B) Social media profiles
C) Van stock
D) Service requests
E) Opportunities

4. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Text
B) object
C) Product .
D) Warranty
E) Registered product

5. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Create and schedule social media import run
B) Set up ticket routing for the social media channel
C) Select the channel type
D) Set up access to social media account
E) Set up service level determination for the social media channel

Solutions: