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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the definition of Initial Reaction Time (IRT)?

A) The contractually agreed time for the first qualified response to customer.
B) The amount of time that a customer message has been within the responsibility of SAP.
C) The overall time taken to process the message.
D) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.

2. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
B) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
C) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
D) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.

3. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Fill in the search box with keyword Root Cause Analysis.
B) Open a new application with default settings.
C) Use the appropriate work center transaction code.
D) Use the left side menu.

4. Which of the following statements is a true representation of an installation?

A) Each customer can have several installations associated to their identifier.
B) An installation can contain only one system linked to it.
C) Each customer has only one installation per legal entity.
D) An installation is related to the number of employees in that organization.

5. What does component refer to when creating a message?

A) Components are part of data dictionary.
B) The component is an attribute that allows a classification from the application perspective.
C) The component is an attribute used to identify the system.
D) Components are part of a report.

Solutions: