Exam Name: Operations Management
Certification Provider: CIPS
Corresponding Certification: CIPS Level 5 Advanced Diploma in Procurement and Supply
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Instant Download CIPS : L5M9
Check Updated on: Oct 01, 2026
No. of Questions: 124 Questions & Answers with Exam Engine
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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand planning and control in operations management | - Analyse capacity planning and control
|
| Topic 2: Understand the improvement of operations management | - Analyse operations improvement strategies
|
| Topic 3: Understand the design of operations management systems | - Analyse the design of goods and services
|
| Topic 4: Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
|
CIPS Operations Management Sample Questions:
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
- A. preventative
- B. condition-based maintenance
- C. run to breakdown
- D. reactive
Correct Answer: B 🗳️
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In the SERVQUAL model how many different types of gaps should be identified by a service provider?
- A. 1
- B. 3
- C. 5
- D. 10
Correct Answer: C 🗳️
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Under what circumstances would an 'intermittent operations' process be the most suitable?
- A. where quality assurance must be carried out regularly
- B. many different items are produced in low quantities
- C. an organisation with low numbers of manufacturing staff
- D. in high value, high volume production
Correct Answer: B 🗳️
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In which stage of development does the operations department contribute competitive advantage to an organisation?
- A. externally neutral
- B. externally supportive
- C. internally neutral
- D. internally supportive
Correct Answer: B 🗳️
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Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?
- A. no- low visibility companies must focus on increasing levels of customer service
- B. yes- high visibility companies often have lower operating costs because of this
- C. no- all companies require customer management skills
- D. yes- high visibility companies often have higher operating costs because of this
Correct Answer: D 🗳️
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