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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. The operating process which ensures projects are completed according to customers' specifications is known as what?

A) process selection
B) procurement
C) quality control
D) project management

2. Which of the following will increase 'order winning' objectives of a retail organisation?

A) increased costs
B) improved supplier relations
C) streamlined operations procedures
D) customer loyalty

3. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

A) the fluctuation in demand for an item
B) the number of different products made
C) the number of different customers / markets for the product
D) the amount of different uses for the item being produced

4. Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

A) quality
B) customer satisfaction
C) cost
D) operations agility

5. Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

A) yes- in continuous operations there is a low level of automation
B) no- in continuous operations actual customer numbers are used
C) no- in continuous operations there is a high level of work-in-progress inventory
D) yes- in continuous operations there is a high level of standardisation

Solutions: