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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) yoke connector/cable
B) high voltage cable
C) anode aperture
D) Flyback transformer

2. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the internal hard drive with a known-good hard drive.
B) Reinitialize the hard disk and reinstall the Mac OS.
C) Try to start up from a bootable CD or DVD.
D) Replace the logic board.

3. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Run Apple Service Diagnostic.
B) Replace the power supply.
C) Reset the logic board PMU.
D) Replace the processor (s)

4. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke assembly
B) Outer plastic housing
C) Flyback transformer
D) Front of CRT display
E) Anode aperture
F) Yoke cable/connector

5. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) C
B) T
C) N
D) D

Solutions: