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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Voice Services and Telephony Features | - Basic telephony services
|
| Topic 2: IP Office System Installation and Configuration | - Hardware and platform components
|
| Topic 3: Maintenance, Troubleshooting, and System Monitoring | - System diagnostics
|
| Topic 4: User, Extension, and Group Management | - User provisioning
|
Avaya IP Office Configuration and Maintenance Sample Questions:
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. CCR Agent Must be checked on the user's Supervisor tab.
- B. User must be defined as an agent in one-X Portal.
- C. force Account Code must be checked on the user's Supervisor tab.
- D. User must be a member of a hunt group.
Correct Answer: A 🗳️
When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)
- A. Resource view
- B. Development Tracing
- C. Continuous Log
- D. Snapshot
- E. Selective View
Correct Answer: C,D 🗳️
Which IP office application can be installed on the same server as CCR?
- A. IP Office Voicemail Pro up to 16 voicemail ports
- B. IP Office Administration Suite
- C. One-X Portal
- D. IP Office Voicemail Pro up to 20 voicemail ports
Correct Answer: A 🗳️
When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?
- A. User rights are not defined.
- B. The lines on the system are out of service.
- C. The Short Codes are programmed incorrectly.
- D. The users have not been assigned a direct dial out code.
Correct Answer: C 🗳️
In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?
- A. /primary
- B. /temp
- C. /dynamic
- D. /Ivmail
- E. /backup
Correct Answer: A 🗳️
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