Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation, Configuration and Licensing | - System Setup Tasks
|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Feature Implementation and Services | - IP Office Functional Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)
- A. All licenses will need to be renewed.
- B. Telephone and system features may have changed between loads.
- C. Older IP Office applications may not be supported.
- D. Hardware may not be compatible with the new version of IP Office.
- E. Phones may need to be upgraded increasing downtime.
Correct Answer: B,C,D 🗳️
Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)
- A. Verify that the .bin file is in the Manager folder.
- B. Determine from the extension form in the Manager application.
- C. Look at the files names from the phone menu.
- D. Determine from Extension Status in SSA.
- E. Determine from H.323 Phone Status in System Monitor.
Correct Answer: B,C,D 🗳️
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
- A. Development Tracing
- B. Continuous Log
- C. Resource View
- D. Snapshot
- E. Selective View
Correct Answer: B,D 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is not logged into the phone.
- B. The CCR agent is in After Call Work (ACW).
- C. The CCR Agent is not an CCR administrator.
- D. All of the CCR licenses are being used.
- E. CCR Agent is checked on the user's telephony tab.
Correct Answer: E 🗳️
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
- B. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
- C. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
- D. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
- E. The phone display message cannot be changed. The prompt is not recordable by user.
Correct Answer: C 🗳️
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