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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) All licenses will need to be renewed.
B) Telephone and system features may have changed between loads.
C) Older IP Office applications may not be supported.
D) Hardware may not be compatible with the new version of IP Office.
E) Phones may need to be upgraded increasing downtime.

2. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Verify that the .bin file is in the Manager folder.
B) Determine from the extension form in the Manager application.
C) Look at the files names from the phone menu.
D) Determine from Extension Status in SSA.
E) Determine from H.323 Phone Status in System Monitor.

3. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Development Tracing
B) Continuous Log
C) Resource View
D) Snapshot
E) Selective View

4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not logged into the phone.
B) The CCR agent is in After Call Work (ACW).
C) The CCR Agent is not an CCR administrator.
D) All of the CCR licenses are being used.
E) CCR Agent is checked on the user's telephony tab.

5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
C) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
D) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
E) The phone display message cannot be changed. The prompt is not recordable by user.

Solutions: