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- Total Questions: 61
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- Total Questions: 61
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- Total Questions: 61
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Certification Path
The Avaya Aura Contact Center Administration certification path includes only one 3300 certification exam.
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These are following steps for registering the 3300 exam. Step 1: Visit to 3300 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 3300 Certifications Exam Step 4: Select Date, time and confirm with a payment method
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What is the duration of the 3300 Exam
- Number of Questions: 60
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Passing Score 70%
Reference: https://downloads.avaya.com/css/P8/documents/100142082
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Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Creation & Scripting | 20% | - Variables, expressions, and intrinsics - Service Creation Environment (SCE) fundamentals - Script design, testing, and deployment |
| Maintenance & Troubleshooting | 20% | - Routine system monitoring and health checks - Common faults and resolution procedures - Logs, traces, and diagnostic tools |
| Reporting & Statistics | 10% | - Key performance indicators - Report generation and customization - Real-time and historical reporting |
| Configuration & Administration | 30% | - Contact Center Manager Administration (CCMA) navigation - Call routing and CDN configuration - Access and partition management - Agents, agent groups, and skillsets configuration |
| System Architecture & Components | 20% | - Protocols and integration points - Core components: CCMA, CCM, Media Server, Communication Manager - Avaya Aura Contact Center (AACC) architecture |
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