ACSS Small and Medium Enterprise (SME) Communications: 3000-2 Exam

"ACSS Small and Medium Enterprise (SME) Communications", also known as 3000-2 exam, is a Avaya Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 103 Q&As to your 3000-2 Exam preparation. In the 3000-2 exam resources, you will cover every field and category in Avaya-Certification Certification helping to ready you for your successful Avaya Certification.

  • Exam Code: 3000-2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Certification Provider: Avaya
  • Corresponding Certification: Avaya-Certification
  • Updated: Sep 16, 2026
  • No. of Questions: 103 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: IP Office SME Communications Fundamentals- Platform and Components Overview
  • 1. IP Office system components and modules
  • 2. Small and Medium Enterprise (SME) communications architecture
  • 3. Network readiness and capacity for VoIP
Topic 2: Troubleshooting and Maintenance- Problem Analysis Techniques
  • 1. Software and hardware troubleshooting
  • 2. System status and logs
  • 3. Debugging common issues
Topic 3: Installation, Configuration and Licensing- System Setup Tasks
  • 1. Trunk and expansion card setup
  • 2. License requirements and management
  • 3. Server and hardware configuration
Topic 4: Feature Implementation and Services- IP Office Functional Services
  • 1. Call routing and hunt groups
  • 2. VoiceMail Pro setup and configuration
  • 3. Time profiles and routing rules

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

  • A. IP Office Preferred Edition and IP Office Advanced Edition
  • B. IP Office Preferred Edition
  • C. IP Office Advanced Edition
  • D. IP Office Essential Edition
  • E. IP Office Basic Edition
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

  • A. Above Physical Layer: Existing Data Network
  • B. Physical Layer: Existing Telecom Infrastructure
  • C. Current PBX/Key System Features and Dial Plan
  • D. Productivity Requirements
  • E. Line of Business application integration needs
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

  • A. Voicemail Pro VB Script License
  • B. IP Office Preferred Edition
  • C. VM Pro ScanSoft TTS
  • D. IP Office Ultimate Edition
  • E. IP Office Essential Edition
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

  • A. 12U
  • B. 8U
  • C. 6U
  • D. 2U
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

  • A. The SIP lines had the SIP URI tab deleted.
  • B. The new PRI channels took all existing SIP Trunk Licenses.
  • C. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
  • D. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
  • E. The SIP lines had a Line ID of 15.
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

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