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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Replace hardware outside warranty.
C) Test and document the results of the implemented solution.
D) Research possible causes and implement a solution
E) Upgrade or downgrade the IP Office core software to fix the issue.

2. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?

A) 4602
B) 1616
C) 4612
D) 4620

3. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Compromised ACD routes
B) Oversubscribed voice Mail storage
C) Oversubscribed VMPro ports
D) Tromboned calls

4. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?

A) VoiceMail Pro with a backup server
B) IP 500v2 with redundant processor
C) IP Office Resiliency License
D) IP Phones with backup call server

5. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
C) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
D) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase

Solutions: