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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Broadcast survey
B) Website link survey
C) Transactional survey in rules
D) Polling survey

2. Which is a sample object query?

A) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
C) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

3. Which two statements are true about generic objects?

A) They can be used with standard objects.
B) They automatically consider a package to consist of custom objects.
C) They require the type of data to be set dynamically.
D) They are used when working with custom objects only.
E) They belong to a stand-alone class that is not derived from an RN object.

4. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) You need to copy and paste the source code across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to use the export and import option.

5. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f5, f3, f4
B) f2, f5, f1, f3, f4
C) f1, f2, f4, f3, f5
D) f2, f5, f3, f1, f4
E) f5, f2, f3, f4, f1

Solutions: