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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A case manager wants to assign a group of services to a client. What should the consultant ensure is configured prior to the case manager using the Case Plan Wizard?

A) A Program with Goals
B) A Program with Goals and Action Item Templates
C) A new Case Plan
D) A Program with Action Item Templates

2. A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?

A) Sender Authentication Package
B) Customer Data Platform
C) NPSP Address Management
D) Insights Platform Data Integrity

3. A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?

A) Program Engagement
B) Program Cohort
C) Service Delivery
D) Service

4. A nonprofit organization has received 50 donations from a peer-to-peer fundraising event. When entering the donations, the organization wants to ensure that both the team organizer and the donor get equal attribution for each donation, so the organization can send them acknowledgements later. How should the donation attributions be entered in Nonprofit Cloud?

A) Enter the donor donation total in the Donor Cover Amount on the Gift Transaction and create a Gift Transaction Designation for the event.
B) Create a Gift Soft Credit for the team organizer and attribute the Gift Transaction to Donor.
C) Create an Opportunity Contact Role for the donor and create a Gift Tribute for the team organizer.

5. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Case Management has a custom object for tracking goals.
B) Program Management Module can track Case Plans and Action Items.
C) Case Management requires Experience Cloud licenses.
D) Program Management Module has custom objects for calendars and activities.

Solutions: