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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A) Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
B) The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
C) The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
D) Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
E) Default user is required for anonymous storefront shoppers.

2. A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality.
Which three options should a Solution Architect recommend to help the company with this goal?
Choose 3 answers

A) GIT Repository
B) Salesforce DX
C) Smoke testing
D) Static Code Analysis tools
E) CI/CD Pipelines

3. A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

A) Agents will have easy access to customer data to provide a better service experience when customers call in.
B) Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.
C) Agents' success rates will be better measured after helping the company define ROI KPIs together.
D) Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.

4. A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data-including creation, updates, deletion, and undeletion of a record-to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?

A) Change Data Capture
B) Triggered Send Definition
C) Apex Trigger Callout
D) Outbound Messages

5. Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A) Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
B) Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.
C) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
D) Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

Solutions: