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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where should the WAN interface of the Edge appliance connect?

A) A network segment that is not accessible to the public Internet.
B) A network segment connected directly to Customer Care.
C) A network segment that has outbound access to the public Internet.
D) A network segment that has access to your internal LAN.

2. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 2
B) Genesys Cloud 4
C) Genesys Cloud 1
D) Genesys Cloud 3

3. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) The profile information can be used to keep LinkedIn information updated.
B) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
C) When employees have free time, they can review biographies of their peers.
D) The education information can be verified against the human resources database.

4. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a network segment that has outbound access to the public Internet.
C) It should be connected to a different network segment that has access to your company intranet.

5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the built-in Dialpad.
C) Use the .NET Client.
D) Use the Call History.

Solutions: