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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Add meaningful tags to the document.
B) Make sure you name the document in a way that is easy to search for.
C) Add a priority of "high" to this document.
D) Number the documents in such a way that this one appears at the top of the list.

2. How many types of Genesys Cloud Contact Center Licenses are available?

A) 3
B) 5
C) 2
D) 4

3. Where can you find people in your organization and add external contacts to the organization?

A) Activity
B) Documents
C) Directory
D) Location

4. How do you represent your organization when you contact the Genesys Cloud support team?

A) Company Name
B) ID
C) Organization ID
D) Agent Name

5. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Reset John's password and let him know the password to log in with.
C) Tell John to be patient and wait for the email to arrive.
D) Resend the invite.
E) Submit a ticket to Genesys Cloud support.

Solutions: