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Avaya Midsize Solution Design Sample Questions:

1. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A) Predictive Outbound
B) Scanned Documents
C) Web Chat
D) MMS Text Messages

2. The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?

A) It includes traditional dial pad.
B) It does not Include a camera.
C) It must use a corded handset.
D) It does not have a touch screen.

3. Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

A) An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
B) The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
C) The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
D) An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.

4. A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?

A) VPN access and the System Status tool
B) The Avaya Secure Access Link (SAL)
C) VPN access to the corporate network and a web browser
D) VPN access to the corporate network and an IP Office System Monitor

5. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) Each Avaya Contact Center Select voice agent license includes a recording license.
B) It offers live monitoring of voice and screens.
C) It provides reporting such as how many times a call was put on hold.
D) No additional licensing is needed to allow any user call recording via a button.

Solutions: