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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

2. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 1
B) 3
C) 2
D) 4

3. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Avaya Work Force Optimization Select
C) Interaction Center
D) Proactive Outreach Manager

4. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Resilience (High Availability) ASIPP package
C) AACC 7 Base System and Voice ASIPP package
D) AACC 7 Outbound ASIPP package

5. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) Customer name
B) Host ID
C) MAC address
D) IP address

Solutions: