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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) It pulls and archives specified recordings from a local recorder only.
C) It uses campaigns (rules) to determine which recordings to archive.
D) The archive role resides on the recorder.

2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can optimize the workforce.
B) It can provide expert agent selection distribution.
C) It can improve processes.
D) It can enrich interactions.
E) It can generate real time reports.

3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Wfm
B) Interactions
C) eLearning
D) Coaching

4. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for System logging reports
B) It is required for Forecasting and Scheduling Reports
C) It is required for Customer Feedback reports
D) It is required for Workforce Management (WFM) reports.
E) It is required for Scorecards Reports

5. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Alarm Status
B) Licensing Management
C) General Settings
D) Server Roles

Solutions: