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Salesforce Certified Platform Data Architect Sample Questions:

1. UC has the following system:
- Billing system.
- Customer support system.
- CRM system.
US has been having trouble with business intelligence across the different systems. Recently US implemented a master data management (MDM) solution that will be the system of truth for the customer records.
Which MDM data element is needed to allow reporting across these systems?

A) Phone number.
B) Full name.
C) Email address.
D) Global unique customer number.

2. Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

A) Create Contact and Opportunity Reports and Dashboards.
B) Create a report on Case analytic snapshots.
C) Enable field history tracking on the Case object.
D) Install AppExchange packages for available reports.

3. Northern Trail Outfitters (NTO) wants to start a loyalty program to reward repeat customers. The program will track every item a customer has bought and grants them points for discounts. The following conditions will exist upon implementation:
- Data will be used to drive marketing and product development
initiatives.
- NTO estimates that the program will generate 100 million rows of date monthly.
- NTO will use Salesforce's Einstein Analytics and Discovery to
leverage their data and make business and marketing decisions.
What should the Data Architect do to store, collect, and use the reward program data?

A) Create a custom big object in Salesforce which will be used to capture the Reward Program data for consumption by Einstein.
B) Have Einstein connect to the point of sales system to capture the Reward Program data.
C) Create a big object in Einstein Analytics to capture the Loyalty Program data.
D) Create a custom object in Salesforce that will be used to capture the Reward Program data.

4. Universal Containers (UC) wants to store product data in Salesforce, but the standard Product object does not support the more complex hierarchical structure which is currently being used in the product master system. How can UC modify the standard Product object model to support a hierarchical data structure in order to synchronize product data from the source system to Salesforce?

A) Create a custom lookup field on the standard Product to reference the parent record in the hierarchy.
B) Create an Apex trigger to synchronize the Product Family standard picklist field on the Product object.
C) Create a custom master-detail field on the standard Product to reference the child record in the hierarchy.
D) Create a custom lookup filed on the standard Product to reference the child record in the hierarchy.

5. Universal Containers (UC) manages Vehicle and Service History in Salesforce. Vehicle (Vehicle__ c) and Service History (Service-History__ c) are both custom objects related through a lookup relationship.
Every week a batch synchronization process updates the Vehicle and Service History records in Salesforce. UC has two hours of migration window every week and is facing locking issues as part of the data migration process.
What should a data architect recommend to avoid locking issues without affecting performance of data migration?

A) Change the lookup configuration to "Clear the value of this field" when lookup record is deleted.
B) Use Bulk API parallel mode for data migration
C) Insert the order in another custom object and use Batch Apex to move the records to Service_ Order__ c object.
D) Use Bulk API serial mode for data migration

Solutions: