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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Prior to rollout testing users find themselves failing all the test cases related to delivery tasks What is a potential reason for this?

A) The tester did not have the Lightning Retail Execution Plus Permission Set added
B) The tester is outside the geofence for the store
C) The tester did not have the lightning direct store delivery Permission Set added
D) The KPIs are too extreme and causing the system to fail

2. A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product's complexity, and even after studying, it doesn't prevent mistakes in the quotes.
What two options need to be implemented to improve the current situation?

A) Implement the Guided Sales using OmniScripts.
B) Create an order validation task in the Order Fulfillment process.
C) Configure steps in the Order Fulfillment process to guide the product configuration.
D) Configure Advanced Rules to validate the quote configuration.

3. What are three main factors that should lead a Consultant to consider assetization of a commercial product or service?

A) The product/service sold has a recurring charge
B) The product sold is a device accessory, such as a phone case
C) The product/service sold is a high-volume, one-time billing event, such as a pay-per-view
D) The product/service sold can undergo future attribute changes
E) The product/service sold will have child features added in the future

4. Which of the following represent the three ways of performing a promotion check during an in-store visit?

A) Individual product, Product Coupons, and Volume Promotion
B) Clearance Promotion, Volume Promotion, and Product Coupons
C) Unit Promotion, Product Category, and Product Coupons
D) General Promotion, Individual Product, and Product Category

5. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. A member of UC's legacy system IT team has provided a Consultant with an extract of all of the existing products from the legacy system and asked the Consultant to migrate the data to Communications Cloud.
Which two questions should the Consultant ask in this scenario to clarify the data migration strategy?

A) Are there customer specific offerings?
B) Can we rationalize products to a smaller number?
C) Which of the provided products are still actively sold?
D) Which of the provided products are inactive?

Solutions: