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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

A) Flex prompt template
B) Email generation prompt template
C) Record summary prompt template

2. What does it mean when a prompt template version is described as immutable?

A) After a prompt template version is activated, no further changes can be saved to that version.
B) Only the latest version of a template can be activated.
C) Every modification on a template will be saved as a new version automatically.

3. Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information. In refining its prompt design strategy, which key practices should UC prioritize?

A) Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.
B) Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.
C) Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

4. How does Agentforce select the correct action to resolve a user's request?

A) The large language model (LLM) selects the right topic and action, if they exist. If there are no matches, the LLM attempts to answer the user's request.
B) The reasoning engine identifies the agent action to be executed by its name and action input instructions.
C) Each topic contains a list of the matching action's user utterances so that the agent can map the user request to the right topic and action.

5. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A) The Activities related list on the Account object is not supported because it is a polymorphic field.
B) Prompt generation will yield no response when there is no related list associated with an Account in runtime.
C) If person accounts have been enabled, merge fields will not be available for the Account object.

Solutions: